Are you interested in delivering exceptional customer service and supporting managed customer accounts in the logistics and supply chain industry? As the Senior Customer Operations Representative, you will create shipment orders and set appointments for all loads associated with the assigned account(s). The Senior Customer Operations Representative will work alongside the Account Managers and Customer Sales Representatives in moving freight from one place to another as easily and painless as possible for both our customers and motor carriers.

What will you do as a Senior Customer Operations Representative?

Accurately accept load tenders and build shipments into Backhaul Direct's proprietary software, Grapevine TMS
Accept tenders via EDI and certify that the load information is correct once imported into the Grapevine TMS
Coordinate loads to be picked up and delivered utlizing your customer service skills via phone or email along with using the customers' scheduling system(s)
Set appointments for pickup and delivery on each transaction (load) as required
Work with your team and Backhaul Direct staff to come up with innovated ways to grow and improve accounts

What qualifications do you need to be considered for a Senior Customer Operations Representative?

Bachelor’s degree highly desired
Proven data entry experience, minimum 1-2 years, in an office environment required
Previous customer service experience preferred, specifically in the transportation industry a plus
Self-motivated with a positive and learning/growth attitude
Detail-oriented and ability to multi-task in a fast-paced environment

Why choose Backhaul Direct as a Senior Customer Operations Representative?

Competitive salaries
Remote work flexibility as needed
Nonexistent dress code (disclaimer: public nudity is highly discouraged and probably illegal)
Strong fundamentals about who we are ( Our Fundamentals | Backhaul Direct )
Robust benefit packages (including medical, dental, vision, life, disability, 401k match, PTO, and paid holidays)
Internal growth opportunities for high performers
This is a preferred in-office position.

Backhaul Direct provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Backhaul Direct

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Senior Customer Operations Representative