Description And Essential Functions

Salary Range

Police Dispatcher Trainee (5179): $5,597.45 - $6,803.73 Monthly

Police Dispatcher (5181): $6,157.19 - $7,484.10 Monthly

Newly-hired employees in this position may receive up to $5,000 relocation allowance for expenses incurred for the relocation of the employee and their immediate family to San Diego County. Additionally, this position is eligible for the Employee Referral Program. Eligible employees that make a successful referral will receive either 16 hours of leave or a referral payment of up to $3,000.

Police Dispatcher Trainee: To receive, evaluate, and transmit emergency and routine voice radio messages via, telephone, teletype and automatic alarm; to dispatch required equipment and personnel in accordance with standard policies and procedures; to maintain records; and to do related work as required. This is the entry-level class in the Police Dispatcher series. This class is distinguished from the journey by the performance of the more routine tasks and duties assigned to positions within this series. Employees at this level are not expected to perform with the same independence of direction and judgment on matters allocated to the journey level. Since this class is typically used as a training class, employees may have only limited or no directly related work experience. Employees work under immediate supervision while learning job tasks.

Police Dispatcher - To receive, evaluate, and transmit emergency and routine voice radio messages via telephone, and teletype and automatic alarm; to dispatch required equipment and personnel in accordance with standard policies and procedures; to maintain records; and to do related work as required. This is a full journey level class within the Police Dispatcher series and has the ability to perform a full range of duties assigned with only occasional instruction or assistance as unique situations arise. This class is distinguished from the Police Dispatcher Trainee in that the latter is an entry-level position that works under immediate supervision while learning job tasks.

Please Note: The City of Chula Vista has a vacancy to be filled at either the Police Dispatcher Trainee or Police Dispatcher level, based on the evaluation of the candidate's qualifications and other factors. If hired at the Police Dispatcher Trainee level, movement to the Police Dispatcher level is neither implied nor guaranteed.

Essential Functions

Functions may include, but are not limited to, the following: receive service requests by telephone on 911 emergency and business lines; obtain information on the nature of the request/emergency, the location, and telephone number of caller, name of caller and other pertain information, remaining on the line with victim in emergency, as appropriate and create a record of the information; analyze requests for police service, determine priority ranking of each request and the kind and level of service to be dispatched in initial response; determine available units to dispatch; dispatch personnel and equipment according to standard operational procedures, instructions from a superior or by individual judgment as required; refers difficult or extremely serious calls to supervisor; listen to each radio transmission from police personnel in the filed, acknowledges and complies with request for action or information; keep superiors informed as to emergency situations and general activities; place telephone calls to other police jurisdictions, City departments, City emergency crews, vehicle tow companies, ambulance services, coroner, relatives of victims, telephone and utility companies, alarm company, traffic signal maintenance and other services concerning an emergency; maintain detailed Computer Aided Dispatch (CAD) records of the time and nature of each call; operate computer aided dispatch system equipment, TDD and other office equipment; operate teletype and computer terminal to check for registered owners of vehicles and other information; refer to maps and reference materials to secure information needed by personnel in the field and for the dispatch function; take reports and relays messages by radio or telephone or CAD messages; type, issue case numbers, log departmental activities and perform routine clerical work; assist in monitoring activity in jail cells via a closed circuit TV system; maintain law enforcement resource status and activity log in the Computer Aided Dispatch (CAD) computer; may instruct other personnel in the techniques and use of communications equipment; may perform minor or routine upkeep and maintenance of equipment; and perform other duties related to this position.

Minimum Qualifications

Any combination of education and/or experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Police Dispatcher Trainee: one year of clerical, administrative, public information or emergency service including radio-telephone communications work and training equivalent to the completion of the twelfth grade.

Police Dispatcher - Two years of responsible clerical, administrative, public information or emergency service including radio-telephone communications work or successful completion as a Police Dispatcher Trainee with the City of Chula Vista and training equivalent to the completion of the twelfth grade. Work experience as public safety dispatcher is highly desirable.

Typing Certificate

A valid typing certificate MUST be attached to your application at the time of submission. Please note that required certificate must reflect the ability to type at a rate of 40 net words per minute or higher and with 5 errors or less. On-line certificates showing the percentage of accuracy or error (example: 85% accuracy or 30% error) are unacceptable.

The typing certificate must be issued within one year prior to our receipt of your application. Click HERE to obtain additional information regarding the typing certificate requirements and locations where you can obtain a typing certificate.

Note: Self-certification using keyboard software or on-line typing certificates, will not be accepted.

Knowledge, Skills and Abilities / Physical Demands and Working Conditions

Click on links below for full class description for each classification.

Police Dispatcher Trainee

Police Dispatcher

Additional Information

Recruitment No. 25517901

To be considered, applicants must submit a City Application and Supplemental Questionnaire by the closing date listed. Candidates whose applications indicate education and experience most directly related to the position and have submitted a valid typing certificate will be invited to participate in the examination process which includes a CritiCall Exam. All notices will be sent via e-mail.

Unless otherwise noted, a passing score must be achieved at each step of the selection process in order to have your name placed on the eligibility list for hiring consideration. Note that the examination materials for this recruitment are validated, copyrighted and/or inappropriate for review.

This recruitment aims to establish eligibility lists for: (1) Police Dispatcher Trainee and (2) Police Dispatcher. The eligibility lists established as a result of this recruitment will be for a duration of six (6) months.

Pre-Employment Background Investigation

Successful candidates must undergo a thorough background investigation. There are certain types of conduct which are automatic grounds for disqualification. Please click HERE to review the "Pre-Employment Disqualifying Criteria" which identify some of the common areas of the background investigation process that may cause delay or prevent you from competing in the selection process.

ACE Benefit Summary: Click here.

01

The supplemental questionnaire is used to further evaluate your experience and education to determine your eligibility for this position. Please answer each question accurately and thoroughly. To be considered for this position, the experience you indicate in your responses to the supplemental questions must also be described, in detail, on the Work History/Experience section of your Employment Application. Failure to complete the "Work History/Experience" section of the employment application will result in your application not being considered. Please do not refer your response to your resume. A resume will not be considered in determining your qualifications.

I have read and acknowledge the instructions stated above.

02

Successful candidates must undergo a thorough background investigation. There are certain types of conduct which are automatic grounds for disqualification. Please refer to the list of "Pre-Employment Disqualifying Criteria" linked to the Job Announcement to help you identify some of the common areas of the background investigation process that may cause delay or prevent you from competing in the selection process.

Are you willing to undergo a thorough pre-employment character and background investigation?

03

Are you able to work a variety of shifts as assigned, including days, evenings, nights, weekends, holidays and overtime?

04

Do you have a valid typing certificate of at least 40 net words per minute that was obtained from an accredited school/employment agency and issued one year prior to our receipt of your application?

Yes: A typing certificate dated within the past twelve months, is attached.
No: I understand by not submitting a typing certificate that meets the requirements noted on the job posting by the close of this job posting, my application will be disqualified.
N/A: I am currently a classified employee of the City of Chula Vista who holds a position which requires a typing certificate that meets or exceeds the nwpm of this position.

05

Which of the following best describes your highest level of education completed?

Master's degree or higher
Bachelor's degree
Associate's degree
High School/GED

06

Which of the following best describes your responsible clerical, administrative, or public information experience?

Two or more years of experience
At least one year but less than two years of experience
Less than one year of experience
No experience

07

Please describe your clerical, administrative or public information experience. Your response must include ALL of the following information:

Name of your employer;
Your title;
Length of experience (months/years); and
Brief description of duties.

If you do not have experience, indicate "N/A".

08

Do you have at least two years of responsible experience performing radio-telephone communications work in a public safety communications center*?

A public safety communications center refers to any local, state or federal agency involved in the prevention of and protection from events that could endanger the safety of the general public.
Yes
No

09

If yes to question #8 above, please indicate the type(s) of public safety agency where you gained your dispatching experience:

Law enforcement
Fire
Emergency Medical
I do not have experience in public safety dispatching.

10

Describe your experience in public safety dispatching. Your response must include ALL of the following information:

Name of your employer;
Your title;
Length of experience (months/years); and
Brief description of duties.

If you do not have experience in this area, indicate "N/A".

11

To help us assess our recruitment efforts, please answer the following questions. Please indicate how you learned about the job opportunity?

Facebook
Instagram
Google
Job Fair
Indeed
Government Jobs
Other

12

If you responded "Other" to Question 10, please tell us how you learned about this job opportunity.

13

APPLICANT'S ACKNOWLEDGMENT - NOTIFICATION VIA ELECTRONIC MAIL (E-MAIL)

The City Of Chula Vista's Human Resources Department Uses Electronic Mail (e-mail) To Notify Applicants Of Important Information Relating To The Status And Processing Of Your Application. We Do So As Part Of Our Ongoing Efforts To Increase Operational Efficiency, Promote The Conservation Of Green Resources, And Minimize Delays And Costs. Therefore, As An Applicant, You Are Hereby Advised Of The Following

Ensure that the email address and contact information you provide is current, secure, and readily accessible to you. Do not share email addresses. Spam or other filters should be adjusted to accept our emails. We will not be responsible in any way if you do not receive our emails, i.e., for the non-delivery of email or if you fail to check your email-box on a timely basis, etc.
Read any notices we send carefully and in a timely manner. Follow further instructions, if any. We recommend that you print and keep a hard copy of our notices for your records.
I acknowledge that I have read, understand, and agree to the above.
Required Question

City of Chula Vista

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