Position: Logistics & Warranty Coordinator

Shift:1st Shift, 8:00am – 5:00pm, M-F (overtime and weekends may be required)

Pay:$19-22/hr

Join Our High-Energy Logistics Team!

Position Summary for Logistics & Warranty Coordinator:

Are you a fast-paced, detail-driven professional who thrives in a high-volume environment? Do you have the ability to process thousands of orders with speed and accuracy while ensuring top-tier customer service? If so, we have an exciting opportunity for you!

Our team is constantly on the move, processing 6,000 to 8,000 warranty parts orders per month with precision and efficiency. As a Logistics & Warranty Coordinator, you’ll play a crucial role in ensuring that shipments go out on time, every time. You’ll work closely with technical support, warehouse staff, and shipping carriers to handle both domestic and international orders, troubleshoot issues, and keep everything running smoothly.

This is more than just a shipping role—it's about being a key part of a mission-critical operation, where speed, accuracy, and problem-solving skills are valued every day. #NOWHIRINGTLG

What You'll Do (Your Mission) as a Logistics and Warranty Coordinator:

Be the Expert – Process 6,000-8,000 warranty RGA orders per month using SAP—each in under 2 minutes!
Master Shipping Operations – Generate and manage FedEx shipping labels (Zebra FedEx printer) while ensuring accurate address validation to prevent delays.
Coordinate with Tech Support Teams – Verify customer information, order accuracy, and exceptions, ensuring seamless resolutions.
Solve Problems & Keep Things Moving – Work with FedEx Domestic & International teams to resolve shipping issues, address corrections, and lost/damaged shipments.
Drive Efficiency – Ensure warehouse cut-off times are met by coordinating order hand-offs and inventory updates.
Keep the Process Smooth – Handle commercial invoices, return labels, and filing for compliance.
Act as the Go-To Person – Respond to customer inquiries via phone, email, and fax, while providing exceptional customer service.
Monitor & Report – Generate nightly RGA reports and communicate insights to the Tech Support Manager & Customer Support Team.
Support Other Teams When Needed – Back up the Sales Order team, assist with general administrative duties, and contribute to cross-functional collaboration.

What We Need from You (Your Superpowers) as a Logistics and Warranty Coordinator:

Must-Have Qualifications:

✔ 1-2 years of experience in order processing, shipping, logistics, or inventory control
✔ Basic proficiency in MS Word, Excel, and Outlook
✔ High attention to detail & accuracy – because shipping errors can be costly!
✔ Customer-focused mindset – you care about getting things right the first time

Preferred (Nice-to-Have) Skills:

✔ Experience with SAP software (Sales Order Management & RGA modules)
✔ Typing speed: 65 WPM, 10-key proficiency
✔ FedEx Ship Manager & UPS WorldShip software experience
✔ Strong problem-solving & organizational skills
✔ Experience in warehouse logistics, material handling, or parts inventory

Ready to Take Your Logistics Career to the Next Level? Apply Now!

Physical Demands for Shipping and Receiving Specialist:
Requires walking, sitting, talking, listening, bending, squatting, climbing ladders, and using hands for handling and operating tools. May require lifting, pushing, pulling, or moving up to 50 pounds.

Why work with The Lee Group:

The Lee Group is driven by our purpose and passion – aligning talent, growing businesses, and changing lives! That’s what the right job can mean for a family and what the right employees can mean for a business.

We get up every day and come to work for one reason: putting the right people in the right seats.

We are guided by our core values:

We are purpose driven to change people’s lives.
We are approachable and genuine, with a great sense of fun.
We are authentic straight shooters, unafraid of the truth.
We get it, our business, and our customers.
We get it right!

Work with us and we will put over 50 years of experience to work for you!

The Lee Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

All applicants must be willing to submit to pre-employment screenings including drug tests and criminal background checks.

The Lee Group

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Logistics & Warranty Coordinator